Frequently Asked Questions ← Knowledge Base Who do I contact for Photosmith support? How do I delete photos in Photosmith? Can I import photos from the Camera Connection Kit (CCK) right into Photosmith for iPad? Photosmith's Lightroom plugin doesn't work. I'm receiving an "The plug-in description script (Info.lua) is missing." error! Do you have any plans to support Android Tablets? Does Photosmith duplicate photos on import? Help! Why has Photosmith completely frozen my iPad? How do I "Drag & Drop" photos? How do I delete photos imported via the Camera Connection Kit (CCK)? How do I delete a User Collection? How do I import photos from my camera using the Camera Connection Kit (CCK) into Photosmith? How do I move to the next photo in Loupe and Fullscreen Views? How do I receive a refund? How do I zoom in on a photo in Loupe or Fullscreen Views? How is the Auto-Advance button used? How many keywords can I assign to a photo in Photosmith for iPad? What are the minimum software and hardware requirements for Photosmith for iPad app and Lightroom plugin? What is "Tagging"? If I delete photos in a synced User Collection in Photosmith for iPad, are the photos also deleted in Lightroom? What is a Proxy JPG? What is the Psahttp (psahttp.exe) Service? Why are photos showing up in my Photo Stream? Why Can't I See Photosmith in iPad's Location Services? (iOS6) Why do I see multiple Eye-Fi card upload keys? How do I fix it? Why are my photos automatically advancing when I just select a star rating or color label? Why won't my iPad screenshots sync with Lightroom? Why won't Photosmith's Eye-Fi service start? I have a new iPad Air, but my Eye-Fi Card's Upload Key isn't being populated in Photosmith. Why? Does Photosmith operate any faster on the latest iPad hardware? How do I generate an Eye-Fi Card Upload Key? What's the difference between the "Sync this collection with Photosmith" and the Publish button in Lightroom? I'm shooting at an event which has Wi-Fi, but they're AP Isolated. What are my options? I try to enable Eye-Fi in Photosmith, but I receive a notice saying it can't open the port Does Eye-Fi Center need to be installed on the same computer that Lightroom is installed on? How can I undo a delete in Photosmith? Sync with Lightroom is failing because my camera reset to _MG_0001. Help! What happened to my "AllPhotos" collection in Lightroom? What if I change the folder location of a synced photo on my Mac/PC? Won't that cause Photosmith's Lightroom sync to fail? I upgraded to a new iPad and Photosmith isn't showing up as a prior purchase. Photosmith lists 60 photos in a User Collection, but only 2 photos are shown. Help! Does Photosmith support SFTP or FTP? Do you have user forum? Does Photosmith support Dropbox sync? Can Photosmith sync photos as hierarchical folders to reflect folder structures in Lightroom? Can Photosmith sync with Lightroom through USB? Can I view photos located in Camera or flash memory in Photosmith prior to importing? While syncing with Lightroom, Photosmith shows the warning message 'Please resume Photosmith so that sync can continue' - Does this mean that I need to keep my iPad awake and not locked? What about my poor iPad's battery? I just installed the Photosmith plugin for Lightroom in Windows 7 and it says "Detected problem: The required files for the plugin to auto-detect Photosmith are not running or not available." Help! I see camera outline thumbnails ("ghost" photos) in Grid View in Photosmith, and they can't be deleted. How do I remove them?